Delivery Service

We ship to UK and Ireland destinations only. Local pickup is available.

In United Kingdom

In Ireland

Delivery Methods		Delivery and Service Charges	Delivery Days
For Bikes	Exel Supply Chain	£110.00 for one bike	3 - 7 Working Days
For Batteries & Chargers Only	RoyalMail Registered Delivery	£8.00	5 - 7 Working Days

We aim to deliver goods to customers as soon as possible. In stock items will usually be dispatched next working day once we have processed the order. If the item is non-stock or out-of-stock, we will always contact customers with the option of an alterative item or to cancel the order.

We can't guarantee delivery times. Standard delivery can be at anytime of the day. If you are usually out at work, then we would suggest you having the goods delivered to your work address.

Working days do not include Saturdays, Sundays or statutory holidays. So, if we dispatch an item on Friday, the first working day for delivery service would be next Monday the earliest.

Undelivered Items

Should postal address be provided with incorrect or inadequate information resulting in non-delivery, customers will be charged the additional postal charges so incurred.

We would make every effort to contact customers requesting them to contact their local depot to re-arrange delivery. Usually, a card is put through customer ' s door for them to contact the depot.

However, if customer does not respond to any of these requests, then the goods will be returned to us. Returning goods to us and re-dispatching goods to customer would incur additional delivery charges. Customers would be required to bear the additional costs so incurred.

Packaging

Packaging Size and Weight Size (CM) Weight (KG) XEB0001K.A Series Bike, Battery and Charger 145 x 27 x 83 34.1 XEB0002K.A Series Bike, Battery and Charger 145 x 27 x 83 35.0 XEB0003K.A Series Bike, Battery and Charger 143 x 27 x 83 33.0 XEB0004K.A Series Bike, Battery and Charger 143 x 31 x 81 33.0