Dear Customers,
Your satisfaction is our priority and we would like you to help spread the word about the great value and service from us. In order that you could enjoy riding our e-bikes, please read the following carefully:
Your Rights and Security Guarantee
The Electricscooter.org.uk is a UK based company which conforms with UK consumer laws including the Distance Selling Regulations. This means that shopping with us is safe. Our Terms and Conditions do not affect your statutory rights as a consumer.
None of our customers have ever reported fraudulent use of their credit cards as a result of shopping with us. In fact, due to our secure socket layer (SSL) server, shopping with us is much safer than using your credit card at a regular store or restaurant. Furthermore, you can rest assured that the information you give us is private. We do not sell, rent or share information of our customers.
Disclaimer and Limitation of Liability as to the Website
Our website and the materials herein are provided as they are. We make no representations or warranties, either expressed or implied, of any kind with respect to our website, our operations, contents, information and materials. We expressly disclaim all warranties, expressed or implied, of any kind with respect to the website or its use, including but not limited to the merchantability and fitness for any particular purpose. You agree that our website, its directors, officers, employees or other representatives are not liable for damages arising from the operations, contents or use of the website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including but without limitation to direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Disclaimer and Limitation of Liability to Products Sold
Except otherwise specified, all of our products are guaranteed against defects
for 7 days
from the date of delivery. Except as expressly stated herein, we make no representations or warranties, either expressed or implied, of any kind with respect to the products sold in this website. Except as expressly stated herein, we expressly disclaim all warranties, expressed or implied, of any kind with respect to the products sold on this website, including but not limited to, the merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to our website arising from any product sold on the web site is the price of the product(s) ordered. In no events are our website, its directors, officers, employees, and representatives liable for special, indirect, consequential, or punitive damages related to the product(s) sold.
Use
We grant you permission to view this site for your own personal use provided that you agree to and accept without modification the notices and conditions set forth in the‘Terms and Conditions'. The terms and conditions herein may not be altered, supplemented, or amended by the use of any additional documents that purport to be an agreement of the parties. Any attempt to supplement or amend this document of to enter an order for products that is subject to additional or altered terms and conditions shall be null and void.
Price Policy
Electricscooter.org.uk maintains an aggressive pricing policy and we keep our overheads low and pass the savings to you. We closely monitor other retailers on an ongoing basis to maintain our competitive pricing. Electricscooter.org.uk strives to be open and honest, so we will never raise our prices to set up an artificial discount (a common but illegal retail practice).
We pride ourselves in offering a fast, efficient, friendly and very secure shopping experience, with high quality, innovative products at fair prices.
Taxes Information
The total price of any order will include applicable state sales taxes only. All other taxes that may be applicable are the sole responsibility of and shall be paid by the customer.
General Ordering Policy
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for any other purposes. Please see our Privacy Policy for more information
Once you have placed an order with us, you will receive an email, primarily to confirm your payment method and the items ordered. You do not own the goods until we receive payment in full.
Delivery Schedule
We aim to deliver goods to you as soon as possible, in stock items will usually be dispatched next working day once we have processed the order. If your item is non-stock or out-of-stock, we will always contact you with the option of an alterative item or to cancel your order.
We can’t guarantee delivery time, standard delivery can be at anytime of the day, if you are usually out at work then we suggest you have the goods delivered to your work address.
Working days mean just that, they do not include Saturdays or Sundays, so if we dispatch an item on Friday on a next working day delivery service you will not receive it until Monday.
Undelivered Items: If we have dispatched goods to you and our courier have been unable to deliver the goods due to no one being available to sign for them the goods will be returned to the depot, we make every effort to contact customers requesting they contact their local depot to re-arrange delivery. Usually, a card would be put through customer's door for them to contact the depot.
However, if customer does not respond to any of these requests, then the goods will be returned to us, which will incur additional charges. To have the goods re-dispatched will also incur an additional delivery charge.
Assembly & Testing & Technical Support
Minor adjustment of gears and brakes may be required. To ensure safe operation of your bicycle, an inspection by a qualified cycle mechanic should be carried out prior to riding. We offer free expert technical support, please email us for any technical assistance.
Guarantee
All electric bikes are covered by the manufacturer's warranty. However, full guarantee information is provided with each electric bike and you are urged to read and understand the terms. If you undertake any unauthorized repair work to your electric bike, you may invalidate your guarantee.
Trademarks
The trademarks, used and displayed on this site are registered and unregistered trademarks of the suppliers and manufacturers of products offered for sale on this site. Nothing contained within this site should be considered as granting any right to use any trademark displayed on the site, without the prior written permission of the trademark owner.
Errors and Mistakes Handling Policy
While we strive to provide an error-free website, we cannot guarantee that all contents herein are 100% accurate and/or complete, including prices, product information, product specifications and product compatibility. As such, we reserve the right to correct errors in places as they are discovered, revoke any stated offers and otherwise correct any errors, inaccuracies, or omissions. The right extends to orders that have already been submitted and accepted by our website.
Complaints Handling
Electricscooter.org.uk takes its relationship with customers extremely seriously, and we dedicate a great deal of effort to ensure that we keep you happy. We aim to reply to all emails within one working day of receipt, regardless of the nature of your request. If you prefer to talk to one of our customer support agents, we encourage you to phone us on 0177 2454 688, where our customer support team will be glad to be of assistance.
Write to the Managing Director,
You may also email us: order@electricscooter.org.uk
General
We reserve the right at any time and without notice to change the terms, conditions, and notices under which this site is offered. You hereby agree that no joint venture, partnership, employment, or agency relationship exists between you and our web as a result of this agreement or your use of this Site. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronics, oral or written, between you and our web with respect to this Site.
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